If the quality of the purchased item proves to be unsatisfactory, you have the right to file a complaint. We are responsible for delivering goods free from physical and legal defects. We ensure that in the event of defects in the item sold, we will make every effort to meet the trust placed in us.
The basis and scope of liability for defects in the goods are contained in the provisions of the Act of 23 April 1964 Civil Code, in particular in Art. 556 and subsequent of the Civil Code - in the case of sales contracts concluded from 25 December 2014.
The basis and scope of liability towards the Consumer for non-conformity of the goods with the contract are defined by generally applicable laws, in particular the Act of 27 July 2002 on special terms and conditions of consumer sale and on amendments to the Civil Code (Journal of Laws of 2002, No. 141, item 1176, as amended) - in the case of sales contracts concluded before 25 December 2014.
Warranty for physical defects - procedure and conditions for filing complaints
1. The Store is obliged to deliver Items without defects.
2. If the Item sold has a defect, the Customer may:
2.1 Submit a statement on price reduction in such proportion as the Item with the defect remains in relation to the Item without defects.
2.2 Submit a statement of withdrawal from the contract, although such a right does not arise if the defect is insignificant.
The Store may evade the effects of the statements indicated above if it immediately and without excessive inconvenience to the Customer replaces the defective Item with one free from defects or removes the defect, unless the Item has already been replaced or repaired by the Store. In such a situation, the Customer may, instead of the defect removal proposed by the Store, demand replacement of the Item with one free from defects or, instead of replacement of the Item, demand removal of defects, unless the method chosen by them is impossible or would require excessive costs compared to the method proposed by the Store.
2.3 Demand replacement of the Item with one free from defects.
2.4 Demand removal of defects.
The Store is obliged to replace the defective Item with one free from defects or remove the defect within a reasonable time without excessive inconvenience to the Customer. The Store may refuse to satisfy the Customer's request if bringing the defective Item into conformity with the contract in the manner chosen by the Customer is impossible or, compared to the second possible way of bringing it into conformity with the contract, would require excessive costs.
3. If the Customer has requested replacement of the Item or removal of the defect or has submitted a statement on price reduction, specifying the amount by which the price is to be reduced, and the Store has not responded to this request within fourteen days, it is considered that it has recognized the request as justified.
4. Statements under the warranty should be sent to the e-mail address [email protected] or the postal address DAJAR sp. z o. o. ul. Połtawska 6, 75-072 Koszalin.
5. In order to exercise the above rights under the warranty, the Customer should deliver the defective Item at the Store's expense to the address: DAJAR Sp. z o.o., ul. Różana 9, 75-220 Koszalin. Before sending the complained Items, please contact the Store to agree on the details. NOTE: We do not accept any shipments sent to us cash on delivery. If, due to the type of Item or the way it is installed, delivery of the Item by the Customer would be excessively difficult, the Customer is obliged to make the Item available to the Store at the place where the Item is located.
6. The Store is liable under the warranty if a physical defect is found before the expiry of 2 years from the date of delivery of the Item to the Customer.
7. The claim for removal of a defect or replacement of the Item with one free from defects expires after one year from the date the defect was found. Within this period, the Customer may also submit a statement of withdrawal from the contract or price reduction.
8. The Store's liability does not cover in particular:
8.1. defects, damage, malfunction or reduction in quality of Items purchased by the Customer resulting from accidental or intentional mechanical damage,
8.2. damage caused by negligent or improper use of the Item,
8.3. damage to the Item resulting from the interference of third parties, including interference by a service center not authorized or not approved by the Store or the manufacturer,
8.4. damage occurring in Items from which serial numbers or other markings enabling their identification have been removed or damaged,
8.5. differences in the appearance of the Items ordered from those received, which result from incorrectly set parameters of the Customer's monitor screen.
9. The term "defect" does not include maintenance, cleaning, replacement or repair of worn-out subassemblies or components of the Item, replacement of consumables, etc.
10. To use the warranty, the Customer should present proof of purchase.
It is best to open the shipment in the presence of the courier and check the compliance of the order and ensure that none of the ordered products were damaged during transport. In particular, do this when the shipment has damaged company tape or is taped with courier company tape, which may indicate interference with the contents of the shipment by other people.
In the event that:
- one or more items are damaged,
- you have found that any of the ordered products are missing,
you can draw up a "Damage Report", which will facilitate and speed up your further actions. The report includes a list of damaged products, e.g.: 1 x frying pan 20 cm (product code 1234), 2 x deep plate (product code 12345), etc.
The original report remains with you, and a copy goes to the courier.
Please send a legible scan or photo of the original report to us, along with photos of the damage, by e-mail to [email protected] or by traditional mail to the address: DAJAR Sp. z o.o., ul. Różana 9, 75-220 Koszalin. After receiving the report, we will immediately send the damaged items at our expense.
Every shipment sent from our warehouse is checked and packed by two people who cross-check each other; we verify that the goods are not damaged and do not have any manufacturing defects. Only after such an inspection are the products packed. We use professional equipment for this and, depending on the items purchased, paper and/or foil fillers.
During packing, we seal the box / packaging with branded tape featuring our company logo. Shipments containing fragile items and others requiring it are marked with the inscription "Fragile", which is located on the branded tape. There are also additional stickers on the shipments with symbols indicating content that requires care during transport.
In the event that one of the products shows signs of a manufacturing defect, please send us the information and attach photos illustrating it to the address [email protected].
We will act as quickly as possible to give you a sense of security and care on our part for your satisfaction.
